Family vacation is a big deal to me. Some of my greatest memories as a kid involved vacations – and I’ve tried to make sure that my kids can say the same. We’re heading off this afternoon for our “official 2010 Wood family vacation” and heading for the shores of Lake Michigan. And we’re ready [...]
Filed under: Personal | 1 Comment »
Recently our hospice team watched a webinar on the subject of customer service. The guy teaching it ( Bryan Williams) was in charge of the guest relations department for the Ritz-Carlton hotel chain for years before going into business as an independent consultant. His material was really good, so I started writing notes - not [...]
Filed under: Uncategorized | Leave a Comment »
